ŌZOKU

Privacy Policy

Last Updated: January 1, 2026

At Ōzoku Matcha ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (ozokumatcha.com) and purchase our ceremonial-grade matcha products.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Data: Name, shipping address, billing address, email address, and phone number when you make a purchase.
Payment Information: We do not store full credit card details. All payments are securely processed by trusted third-party payment gateways (e.g., Stripe, PayPal).
Technical Data: IP address, browser type, device type, and operating system collected automatically through cookies to improve user experience.

2. How We Use Your Information

We use your information strictly to provide and improve our services to you:

To process and fulfill your orders, including sending shipping notifications.
To respond to customer service inquiries.
To screen our orders for potential risk or fraud.
To send marketing communications (only if you have explicitly opted in).

3. Data Sharing and Third Parties

We do NOT sell, rent, or trade your personal information. We only share data with essential third-party service providers (like shipping carriers and payment processors) solely for the purpose of fulfilling your order.

4. Data Security

We utilize industry-standard encryption (SSL) to protect your sensitive data during transmission. While no internet transmission is 100% secure, we follow strict protocols to protect your information.

5. Your Rights

As a consumer, you have the right to request access to the personal data we hold about you, request corrections, or ask for deletion of your data. To exercise these rights, please contact us at support@ozokumatcha.com.